Privacy policy

Privacy Policy

Last updated: 14 October 2026

1. Who We Are

NyxOwl is the trading name of Isaac Bonilla, a sole trader operating in the United Kingdom.

Business address: 130 Waterloo Street, Newcastle upon Tyne, NE1 4DQ, United Kingdom
Contact email: nyxowll001@gmail.com

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact us.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect your name, email address, telephone number if provided, billing address, delivery address, order details, payment status, communications with customer support, and technical information such as your IP address, browser, device information and website activity.

Payments are processed through the payment providers made available at checkout. We do not ask you to email us full payment-card details or security codes.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders, payments, deliveries, returns and refunds.

  • Send order confirmations and relevant order updates.

  • Respond to questions, complaints and customer support requests.

  • Maintain website security and help prevent fraud.

  • Maintain accounting, tax and other legally required business records.

  • Improve our website, products and shopping experience.

  • Measure marketing or advertising performance where the relevant tools are enabled and their use is lawful.

  • Send marketing communications where we have the required consent or other lawful permission.

4. Legal Bases for Processing

Under applicable UK data-protection law, we process personal information where necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests that do not override your rights, or where you have given consent when consent is required.

5. Sharing Your Information

We may share relevant information with Shopify, payment providers, delivery carriers, fulfilment suppliers, customer support providers, website analytics services and advertising platforms such as Meta where those services are enabled.

We may also disclose information where required by law or where necessary to protect our legal rights. Service providers may process information under their own privacy notices and applicable legal obligations.

6. International Transfers and Data Retention

Some service providers may process information outside the United Kingdom. Where required by law, appropriate safeguards will be used for international transfers.

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, manage returns and disputes, comply with legal obligations and maintain required business records.

7. Cookies and Similar Technologies

Our website may use essential cookies required for functions such as the shopping basket, checkout and website security. Analytics and advertising cookies or similar technologies may also be used where enabled.

Where required by law, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of or deletion of your personal information, restrict or object to certain processing, request data portability, or withdraw consent where processing is based on consent.

To exercise your rights or ask a privacy question, contact us at nyxowll001@gmail.com. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Information is available at https://ico.org.uk/.

9. Children's Privacy

Our store is not directed at children, and we do not knowingly seek to collect personal information from children.

10. Changes to This Policy

We may update this policy when our practices or legal requirements change. The latest version will be published on this page.

11. Contact

For privacy questions or requests, contact:

Isaac Bonilla, trading as NyxOwl
130 Waterloo Street
Newcastle upon Tyne, NE1 4DQ
United Kingdom
Email: nyxowll001@gmail.com