Shipping Policy

Last updated: 14 October 2026

1. Delivery Area

NyxOwl currently offers delivery to addresses within the United Kingdom. Available delivery options will be shown at checkout.

2. Delivery Costs

Standard UK shipping is free for eligible orders.

Any delivery charge or alternative delivery option applicable to your order will be displayed at checkout before you complete payment.

3. Estimated Delivery Times

Our current estimated delivery time is up to 8 days after order confirmation.

This is an estimate, not a guaranteed delivery date. Delays may occur due to carrier issues, supplier delays or circumstances outside our reasonable control.

If we become aware of a significant delay, we will contact you. Your statutory delivery rights remain unaffected.

4. Order Confirmation and Tracking

We will send an order confirmation to the email address provided at checkout.

Tracking information will be provided where available from the carrier or fulfilment provider. Tracking updates may take some time to appear after dispatch.

5. Delivery Addresses

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible. We will try to correct the address before dispatch, but cannot guarantee changes once the order has been dispatched.

6. Late, Lost, Damaged or Incorrect Orders

If your order has not arrived within the estimated delivery period, or arrives damaged or incorrect, email nyxowll001@gmail.com and include your order number.

We will investigate the issue with the relevant carrier or fulfilment provider and work with you to resolve it.

Nothing in this policy limits your statutory rights.

7. Contact

For shipping enquiries, contact:

Isaac Bonilla, trading as NyxOwl
Email: nyxowll001@gmail.com
130 Waterloo Street, Newcastle upon Tyne, NE1 4DQ, United Kingdom